Customer service team at Galaxy Wire & Cable

Dean D.
Industry: Recreation Equipment
Our partnership with Galaxy began a very long time ago. So long, in fact, that when we began, I had no gray hair and a lot more of it! We are grateful for everyone at Galaxy, and more than happy with the way Galaxy has worked with us through supply difficulties, design changes, etc. I don’t think we ever would have reached this point in our business without Galaxy’s diligence.

Cindy S.
Industry: Industrial, Electronics, or Electronic Equipment
The staff at Galaxy is a pleasure to do business with. Product quality is good – delivery is good, and if a date is going to be missed you are proactive about letting us know which is appreciated. Prompt, professional and proactive, Galaxy is one of my best suppliers!

Diana B.
Industry: Transportation
I truly enjoy working with everyone at Galaxy. I have high regards for your company and love that you strive to meet our expectations, so thank you! I truly am happy with the service I get from everyone at Galaxy. I feel like I am important whenever I call or email and am treated with extra courtesy every time. I would rate Galaxy a 10/10.

The sales department is very responsive; I can always count on getting answers to any question or quote in a quick manner. Galaxy has held excellent quality through all of our orders. If there has ever been any issue, they are always ready and willing to fix it. With the current times what they are and sourcing material being an issue with all vendors, Galaxy has done their best to deliver on time as they can. They have exceeded our needs and always try to keep us with material.

Bonnie B.
Industry: Power and Communications Industry
Outstanding communication is the key ingredient to a good supplier/customer relationship. Your team is a pleasure to work with and always goes the extra mile for us. Compared to competitors, your pricing is very competitive and your quality is outstanding which is why you have most of our cable orders. Galaxy has very good lead time knowledge and often can help us out by shuffling if we need something sooner. You’re always asking what else you can do to help, often coming up with ways to get around parts shortages.

Jenny H.
Industry: Medical Equipment
Galaxy has been an excellent provider throughout the years. Would highly recommend.

Toye W.
Industry: Sensors
Our company always receives outstanding customer service from all Galaxy employees! You all are truly great people to work with! Shipments are always on time and documentation is always provided. I could not be more pleased with the responsiveness and support I get from Galaxy. We appreciate you!

June T.
Industry: Industrial/Electronics Equipment
We greatly appreciate how Galaxy does so much to accommodate our requests to expedite orders. The entire team has always been professional and friendly. I would certainly recommend Galaxy Wire & Cable above all the other harness vendors I work with.

Chris O.
Industry: Industrial Equipment
Thank you for always going the extra mile when we need help. We appreciate the staff at Galaxy and look forward to our continued partnership.

Destiny P.
Industry: Law Enforcement Equipment
When it comes to customer service and response time, I rarely ever have to follow up on a request. Galaxy is quick to respond to any questions and concerns that I have and are willing and eager to take corrective action when needed. Galaxy is one of my most reliable vendors, with great price and quality!

Jacque S.
Industry: Communications
Galaxy’s Customer Service team is outstanding to work with – efficient, responsive, and pleasant. They deliver my confirmations in a timely manner. Galaxy’s pricing is very fair and competitive, that’s why I keep coming back. For on time delivery, they’re outstanding. I never worry about a shipment not arriving on time. I couldn’t ask for more in this aspect of our relationship. Galaxy meets every need I expect from a vendor – pricing and on time delivery is key to a happy customer. I think relationships play a part as well and I feel we most definitely have that. I enjoy everyone I come into contact with. They are helpful and understanding when I need to make something happen. A prime example is a time we were in a line down situation, and they came through for us. I couldn’t have asked for better. Galaxy does a great job for us and I feel fortunate to have a vendor that provides the level of service they do.

Please contact Galaxy to experience their customer service and get assistance with any of Galaxy’s offerings.

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Upon completion of the design, the cable was manufactured and delivered in time for installation. The entire order totaled over half a million feet of cable. With the delivery complete, the customer was able to finish their installation in time for an important anniversary unveiling.

This is yet another example of Galaxy working with its customers providing a solution that wasn’t available in the marketplace. For help with any custom wire or cable need, please contact Galaxy and use the expertise of Galaxy’s Sales Engineers – they are ready for the challenge!

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The state of Washington had a need for tray cables to be used in some of their dams. The inquiry to Galaxy came via an electrical contractor working with the State of Washington and the Army Corps of Engineers that manages the state’s dams. Along with the specifications, there was a need for some assistance with the design of the tray cables to meet the requirements of the use in a harsh environment.

The project called for 12 different tray cables, each with 2 conductors, so they were all multi-conductor cables. They ranged in size from 10 gauge to 4/0 gauge (small to large). All had a different colored insulation on the conductor to be able to differentiate them, which is not a big design issue, but is very important in use. Agency approval ratings were required, such as UL certification and flame testing. These tray cables were to be used for both power and signal transmission.

Environmental challenges included:

• Used indoors or outdoors, so the design had to consider both
• Possible harsh environments and exposure to oil/chemicals/sunlight
• Possible underground burial
• Flame rating requirements

To meet the specifications and usage needs, Galaxy proposed using CPE jackets for all of the tray cables, because of CPE’s excellent resistance to water, chemicals, UV exposure and fire. Multi-conductor tray cables were recommended because tray cables are better than regular off-the-shelf cables for applications that require rigorous testing. Further, tray cables have a lower installation cost compared to multiple individual cables.

Because Galaxy was able to provide some design recommendations and meet the customer’s requirements for the production and lead time needed, Galaxy was awarded the contract for all of these 12 different tray cables to be used in dams in Washington state.

Please contact Galaxy for assistance with designing and purchasing tray cables for many different applications.

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Recently Galaxy fielded a customer inquiry from a large warehouse fulfillment company that has numerous robots in use in its warehouses. They had encountered a problem with 3 cables that were failing due to lack of flexibility after repeated usage in their warehouse robots. The number of flex cycles that were planned for was about 10 million. It is also important to consider the way the cables would be flexing, which could include back-and-forth motion, bending, rotation, etc. Testing for this high number of flex cycles was part of the project too. Weight is also a factor.

So, the cables had to be re-designed with high flexibility and maximum flex life in mind. Galaxy worked with the customer to figure out a better solution to meet these requirements. The improved cables included a copper alloy conductor with that material’s high tensile strength compared to other types of copper conductors. ETFE was initially chosen as both the jacket and insulation.

Technical considerations and selections for these cables included:

• Number of conductors (each of the 3 different cables are multi-conductor, from 3 to 8 conductors)
• Gauge size
• Shielding – spiral serve shielding was chosen because of its 100% coverage and low weight

Later on in process of re-designing these 3 cables, it was determined that UL certification was required. This eliminated ETFE from the jacketing, since that would not meet UL requirements. So the jacketing was changed to PVC, and 2 of the cables were changed to use FEP insulation to meet the UL listing needs.

This case study is all about flexibility – the needed flexibility of the cable, and the flexibility of Galaxy in adapting to changing requirements.

Please contact Galaxy for assistance with ordering highly flexible cables for many different applications.

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Recently, Galaxy received an inquiry from an OEM (Original Equipment Manufacturer) looking for a large volume of prepped wire leads. The customer was using 18AWG wire in eight different colors, all cut to a certain length. The wires all had to be stripped and tinned on both ends. This OEM had been working with a different supplier for years. However, pricing had increased recently, and lead times had quadrupled since early 2020. Galaxy was able to turn a quote around in 24 hours with competitive pricing and a lead time that worked for their schedule. Samples were quickly shipped, and production quantities were produced within 3 weeks of receiving the order, allowing the OEM to keep their production line up and running at an important time for their business.

As lead times become increasingly important, utilizing Galaxy as a resource to provide wire leads is a great way to cut down on production time. Please contact Galaxy for assistance with wire lead manufacturing.

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The problem with the legacy Mil-Spec cable was that the lead time for the PTFE insulation, which at the time had a lead time that had increased from about 8 weeks to about 18 weeks. That additional 2 ½ months to get the cables with PTFE insulation was going to have a serious negative impact on the customer’s project. So instead of the PTFE insulation, Galaxy suggested that both the jacket and insulation be made with FEP. This new construction was not Mil-Spec compliant, but as was discovered, that was not necessary. And while the new suggested construction was slightly lower in cost, the real reason for the switch was that cable with FEP jacket and insulation was more readily available, with a lead time of about 8 weeks. That shorter lead time worked much better for the customer, who then moved forward with the suggested cables with FEP jacket and FEP insulation.

In last month’s blog post, saving money by downgrading an over-specified cable to an acceptable alternative was the driving force behind the change. In this case, it was the shorter lead time that provided the impetus for the switch. In both cases, Galaxy’s vast expertise as an experienced, innovative wire and cable company helped customers meet their project goals more efficiently. For help with reducing costs while still meeting requirements please contact Galaxy for assistance.

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In this case, the customer needed hook-up wire with UL designation: UL 1726. This is a nickel-plated PFA/ Teflon® wire and it would be exposed to high heat in the product it was being used in. This UL style is not a custom wire, but the customer was having trouble sourcing it. With other suppliers, the usual lead time was 2-3 weeks. But with the current state of the supply chain, the lead times were being extended, first to 5-6 weeks, then it jumped to 15 weeks. These delays were going to affect production, so they sought other sources.

In many cases, Galaxy is able to provide the needed wire with quicker lead times than competitors. Using its vast network of resources, Galaxy was able to provide a quote to supply this high temp wire with shorter lead times while maintaining competitive pricing. So the customer was able to maintain their production schedule because Galaxy was able to deliver faster than the competition.

To take advantage of Galaxy’s capabilities, contact a Sales Engineers at 215-957-8714 today, or use the convenient inquiry form or the custom cable quote form.

Teflon® is a registered trademark of E. I. du Pont de Nemours and Company.

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An existing Galaxy customer has seen explosive growth of their products over the past 18 months, coinciding with the COVID-19 pandemic. Galaxy has always been able to support this customer’s needs, but as supply chains around the world have become stressed, acquiring the necessary raw materials to manufacture the end product became extremely challenging. Lead times of the raw materials were extended from weeks to months.

Fearing that shortages in the supply chain threatened to shut down one of their entire factories, the customer and Galaxy collaborated to pivot and avoid disaster for the customer. Galaxy was able to use their expertise to come up with a solution for an alternate part that was more readily available. Even better, the pricing was not affected. In the end, the long lead time was negated, and Galaxy was able to keep supplying the parts with little effect on the customer’s end production.

Galaxy has strong supply chain expertise and can often work with customers to find solutions to such problems. Please contact Galaxy for assistance with challenging wire, cable, or assembly problems.

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• The cable they needed was rather complex and needed to perform both electrically and physically in a demanding environment
• They needed to go from design to large scale production quantities in less than 4-week time frame.

Galaxy was able to collaborate with the engineers and help develop a cable construction that met their needs for this rigorous application. The cable was going to be subjected to a harsh physical environment and numerous chemicals such as oil and gas. Within days of the customer first reaching out to Galaxy, the cable had gone from a concept to a working design after collaboration. The next hurdle was to deliver a large quantity to meet the customer’s critical installation deadline. Securing the large amount of copper and the compound materials for the jacketing and insulation posed the biggest hurdle, but in the end, Galaxy was able to ensure delivery ahead of schedule. Due to the success of this project, Galaxy earned a valuable customer, and this new theme park customer was able to get the cable they needed to meet their tight timeline.

This is just one example of how Galaxy has worked with customers to solve seemingly impossible requirements or deadlines. For help with tough custom wire or cable requirements, please contact Galaxy for assistance.

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In this particular case, the customer had some very unusual and quite specific needs for a cable to use in a maritime application. First off, the cable had to be flat. It had a Kevlar® strength member. And maybe most unusual, it required Surlyn® insulation material. One other quirk – 27 gauge conductor wire was designate; most gauges are even numbers. This cable has no jacket.

This is a example of something we see from time to time – a difficulty with design for manufacturability. In this case, there were design specifications that were difficult to make with typical manufacturing capabilities.

In this case, Galaxy really had to scramble to come up with the manufacturing capabilities for this flat maritime cable. In particular, some new tooling needed to be created to make this unusual cable in a flat shape, coupled with the non-standard conductor gauge, unusual insulation, and Kevlar strength member. But Galaxy was able to get the prototypes made and in the hands of the customer for testing in a timely manner. The prototypes were approved and production is now in process.

We do recommend that designers consider how easy or difficult it will be to get the manufacturing done. Design for manufacturing should be considered early in the process to keep costs lower and time to production faster.

If your company has an unusual or tough to manufacture custom cable, Galaxy has the experience and expertise to help. Galaxy is well known in the industry for being able solve tough problems like this. Please contact Galaxy for assistance.

Surlyn® and Kevlar® are registered trademarks of E. I. du Pont de Nemours and Company.

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