Galaxy Wire & Cable, Inc. AI Chatbot TOS

 1. Acceptance of Terms

By accessing or using the Galaxy Guide chatbot (the “Service”) offered by Galaxy Wire & Cable, Inc. (“Galaxy,” “we,” “our”), you agree to be bound by these Terms of Service (“Terms”) and Galaxy’s Privacy Policy. If you do not agree, do not use the Service.

2. Description of the Service

Galaxy Guide is an AI-powered conversational assistant that provides general, publicly available information about wire, cable, assemblies, harnesses, related materials, and Galaxy’s manufacturing capabilities. The Service is provided free of charge through galaxywire.com.

3. No Engineering-Client Relationship

Information supplied by Galaxy Guide is for general informational purposes only and does not constitute design specifications, engineering advice, or a guarantee of fitness for any particular application. Your use of the Service does not create an engineer-client, contractual, or any other professional relationship with Galaxy. Always consult a qualified Galaxy sales engineer before relying on any recommendation.

4. User Responsibilities

You agree to:

1. Use the Service only for lawful purposes.
2. Independently verify any recommended materials or constructions through your own testing and due-diligence procedures.
3. Refrain from submitting confidential or proprietary information in the chat.
4. Comply with all applicable export, ITAR, and other regulatory requirements when discussing potential products.

5. Intellectual-Property Rights

All content generated by the Service and all underlying models, data, and software are owned by Galaxy or its licensors. You may view, copy, or download answers for personal or internal-business use only. You may not resell, redistribute, or create derivative works without Galaxy’s prior written consent.

6. Privacy

Chat transcripts may be logged and reviewed to maintain or improve the Service and to comply with legal obligations. Do not share personal data or third-party confidential information that you are unwilling to have processed under Galaxy’s Privacy Policy.

7. Prohibited Conduct

You may not:

• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated scripts, bots, or scraping tools to access the Service.
• Upload malicious code, unlawful content, or harassing material.
• Misrepresent your identity or affiliation with any entity.

8. Modifications and Availability

Galaxy may modify, suspend, or discontinue the Service at any time without notice. Revised Terms will be posted here and are effective upon posting.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” GALAXY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF INFORMATION.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GALAXY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

11. Indemnification

You agree to indemnify, defend, and hold harmless Galaxy, its officers, employees, and agents from any claims, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Service.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in the state or federal courts located in Montgomery County, Pennsylvania.

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Information

Galaxy Wire & Cable, Inc.
903 Sheehy Drive, Suite E, Horsham, PA 19044 • USA
Phone: 215-957-8714 • Email: sales@galaxywire.com galaxywire.com

Reminder: The Galaxy Guide chatbot provides broad, non-binding guidance. For custom cable design, detailed specifications, samples, or quotations, please contact a Galaxy sales engineer directly via the Contact page or the phone number above.